Monthly Managed IT SupportIn the highly competitive world we live in nowadays, your business needs to keep your customers as the top priority at all times. To enable you to provide the highest level of service as expected, your business needs to function smoothly to allow you to keep 100% focus on customers.There is nothing more frustrating than having an IT issue keeping you from providing this service to your customers.Let Cyber Informatics take the strain away by providing you with a Managed Support solution.Managed Support packages can include:Flexible Packages to fit your business requirements Expert call outs to your site Telephone Support for all help, assistance, queries and fault diagnostics Remote Support using our remote management tools Labour Onsite (distance dependant) In house workshop repair labour Network Health Check & IT Review Equipment Audits 3rd Party Liaison, we can deal with your software distributors to resolve issues Includes support for all network peripherals including printers, scanners etcCyber Informatics Managed Support service is designed to cover all aspects of support for your users and IT infrastructure. Whenever help or assistance is required, a single call to us will ensure your needs are dealt with quickly and efficiently. It's like having your own in-house IT support desk but without the massive costs.
Pay As You Go IT SupportCyber Informatics provides a hassle free, ‘pay as you go’ ad-hoc IT support service which is suitable for home users, small businesses and start-up organisations that have a limited budget, or for businesses that do not require a full-time managed IT services contract.Every ad-hoc client will experience the same high-level IT support service that is delivered to our existing full-time contracted clients. We offer a completely transparent service experience delivered by a team of Microsoft certified IT support engineers.Have peace of mind knowing that a fast professional support service is available when you need it, at a cost you can afford.Pay As You Go Support includes:Full telephone and email support Remote IT Support Scheduled onsite IT support Emergency IT support Ongoing telephone and onsite IT consultation No contract obligation Easy upgrade to Managed Support at any timeCost-effective support – all support is charged in 15 minute increments after the first hourA high standard of IT support – receive the same high-level of support delivered to our existing contracted clientsEmergency IT support and consultation services – also available to Ad-hoc IT support customers Access to our range of specialist services